Dear Customers,
To enhance the handling and follow-up of customer complaints related to financial and banking institutions, Central Bank of Iraq has launched the Citizen Complaints Management Platform.
You can submit your complaint by scanning the QR code or through the following link:
Discover the Benefits of the TBI Youth Card:
(This Card designed for young people aged 13–17)
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- Valid for 3 years.
- Issued in Iraqi Dinar (IQD).
- Linked to a bank account.
- Accepted for use within Iraq only.
- Secure and convenient contactless payment technology.
- Free cash deposits through all TBI branches.
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Get your TBI Youth Card by visiting any of our branches across Iraq.
For more information, visit:
https://tbi.com.iq/visa-youth/
Dear Customers,
Trade Bank of Iraq (TBI) warns customers against dealing with fake pages or individuals claiming to act as intermediaries to facilitate loan applications or related banking procedures.
Please note that all undertakings required for the “My Car” Loan Program are provided free of charge through TBI branches and do not require any fees or payments.
Important Reminders:
- TBI has not authorized any intermediary, agent, or office to act on its behalf. Please do not deal with any party falsely claiming affiliation with the Bank.
- All banking transactions and procedures are processed exclusively through direct customer visits to official TBI branches.
- Do not share your banking information or personal documents with any party.
- Never share photos of your bank cards or confidential security credentials, including PIN, CVV, or OTP codes.
Protect your financial security and communicate only through our official channels:
Customer Service: 07901944250 | 07704444698
Customer Complaints: 07801959597
Shop Online,
To your chances of winning with Visa
Use your Visa card for all your online transactions and get a chance to win an iPad.
Terms & conditions apply:
Dear Customers,
In compliance with the instructions of the Central Bank of Iraq and as part of efforts to maintain accurate and up-to-date customer records within the banking system, we kindly request all customers—including individuals, companies, and legal entities—to visit their nearest TBI branch and update their banking account information.
Please note that accounts with outdated information may be subject to restrictions in accordance with applicable regulatory requirements.
- Individual Account Update Requirements:
- National ID Card.
- Residence Card.
- Passport.
- Employment ID.
- Two recent photographs.
- Corporate and Legal Entity Account Update Requirements: Please visit any TBI branch with all relevant corporate documents, supporting records, and incorporation documents required for account information updates.
Dear Customers,
We regret to inform you that our Duhok Branch is temporarily unavailable due to ongoing renovation and refurbishment works at the branch premises. This closure is temporary, and we will keep you informed once normal operations resume.
In the meantime, our branch staff continue to provide banking services through our Mosul Branch, located at: the beginning of Bank Street leading to Al-Zuhour Street, near Istiqbal Building and Maxi Mall.
Grow your savings with Trade Bank of Iraq Fixed Deposits, featuring returns of up to 4.5% with a variety of fixed deposit options to suit your needs.
Fixed Deposits in Iraqi Dinar (IQD):-
- 1.1% annual interest for a 1-month term.
- 3% annual interest for a 3-month term.
- 3.5% annual interest for a 6-month term.
- 4.25% annual interest for a 1-year term.
- 4.5% annual interest for terms of 2 years or longer.
Fixed Deposits in U.S. Dollars (USD):-
- 1.75% annual interest for a 1-month term.
- 2.0% annual interest for a 3-month term.
- 2.25% annual interest for a 6-month term.
- 2.5% annual interest for a 1-year term.
Let us work together to reduce our environmental impact by promoting the efficient use of energy and resources thus protecting the environment.
TBI-Warning!
Trade Bank of Iraq warns dealing with pages requesting your personal data via “WhatsApp”
The bank confirmed that it has no connection whatsoever with sponsored posts claiming to provide card activation services or facilitate U.S. dollar exchange bookings via WhatsApp for travelers.
To protect your banking information, never share:
- Images of your banking cards or personal information with any unreliable entities.
- One-Time Passwords (OTP) or the card PINs.
- Rely exclusively on the official website and verified platforms bearing the blue
Always contact us through following official channels only:
Customer Service Phones: 07901944250 or 07704444698
Customer Complaints Hotline: 07801959597
Financial health is individuals save path toward more sustainable and stable financial inclusion.
By the launch of Financial Inclusion Week activities, Trade Bank of Iraq “TBI” has decided to suspend banking fees for following services provided to individuals:
- Issuance of electronic cards.
- Account opening.
- Feel free to visit our bank branches during the specified period from (27/04/2026) until (05/05/2026). Wishing this opportunity is useful to you.
It is time to invest your money in electronic payment solutions—Point of Sales (POSs) with Trade Bank of Iraq strategically to increase sales and support the growth of your business confidently and stability through.
https://www.instagram.com/reel/DXT5SSLjlkE/?utm_source=ig_web_copy_link
Keep your money’s value intact when exchanging damaged banknotes.
Feel free to visit any TBI branch across Iraq.
Dear customer,
Please protect your bank card information by following the instructions not to share your personal details with any party.
Trade Bank of Iraq (TBI) has announced the launch of its Visa Card, offering an optimal solution for managing your financial transactions both locally and internationally.
Banking solutions developed exclusively for merchants and businesses:-
- Designed for merchants and companies (local, foreign, and mixed sector entities).
- Provides appropriate spending limits for commercial purposes.
- Valid for three (3) years.
For further information, please visit the Bank’s official website.
Attention!
Trade Bank of Iraq (TBI) warns its customers against dealing with a fake page namely “Quick Buy Center” and sponsored posts claiming to “activate the mobile banking application” via WhatsApp. Please note that the Bank does not use WhatsApp or any messaging apps for customer communication. Official communication is conducted exclusively through the Bank’s verified social media pages and official website.
To protect your accounts, please follow following guidelines:
- Do not share photos of your bank cards or any personal information with untrusted parties.
- The Bank will never request your One-Time Password (OTP) or card PIN under any circumstances.
- Download and update the TBI Mobile app only through official stores (App Store & Google Play).
Please use only our official verified platforms (blue check mark) and the Bank’s official website.
For inquiries, please contact us through our official numbers only:
Customer Service: 07901944250 | 07704444698
Complaints Line: 07801959597
Transfer your money safely with TBI — reliable worldwide remittances
Start saving you money today with TBI saving account, securely.
Every small step toward saving makes a big difference in the future.
Savings account features:
- Annual interest.
- Deposits may be in Iraqi dinars or US dollars.
- Easy and flexible management of your money.
For more information, click here:
Smart use of energy and water is a mutual responsibility to protect our country’s resources.
Dear customers…Good News!
The financial transfer service via the bank’s mobile application has been resumed!
Enjoy conducting your financial transactions safely.
We appreciate your patience.
Trade Bank of Iraq (TBI) warns against dealing with fake pages claiming to communicate via WhatsApp. The Bank does not use WhatsApp or any messaging applications for customer communication. Official contact is limited to verified social media pages and the Bank’s official website only.
To protect your accounts, please follow following guidelines:
- Do not engage with the mentioned number or any party requesting your information via WhatsApp.
- The Bank will never request your One-Time Password (OTP) or card PIN under any circumstances.
- Do not share photos of your bank cards with any party.
Customers are advised to rely exclusively on our verified official platforms (blue check mark) and the Bank’s official website.
For inquiries, please contact us through our official numbers only:
Customer Service: 07901944250 / 07704444698
Complaints Line: 07801959597
Dear Customers,
Money transfer service via the bank’s mobile application is temporarily unavailable due to technical updates.
We appreciate your understanding and cooperation.
Dear Customers,
On the occasion of the blessed month of Ramadan and as per government directives, Trade Bank of Iraq “TBI” announces the suspension of loan installment deductions for all state employees borrows, for one time only.
Please note that the suspension of such deductions will take effect in the current month of March.
Important Notice by Trade Bank of Iraq “TBI”
Dear Customers,
Please be careful sponsored posts published by fraudulent pages claiming to increase card limits during the holy month of Ramadan that requesting contact via WhatsApp.
We confirm fraudulent attempts of such claim
Please follow the instructions below to protect your accounts:
- Do not engage under any circumstances with the mentioned number or with any party requesting your information via WhatsApp.
- The Bank will never request your One-Time Password (OTP) or your card PIN under any circumstances.
- Do not share images of your VISA card with any party.
We request you to exclusively rely on the Bank’s officially verified platforms bearing the blue verification badge and on the Bank’s official website.
For further information, please do not hesitate to contact only official numbers below:
📞 Customer Service: 07901944250
07704444698
📞 Customer Complaints: 07801959597
Dear Customers…
In line with the instructions of the Central Bank of Iraq (CBI), specific criteria have been set for the exchange of damaged or torn banknotes as per the approved regulations and instructions adopted by all bank branches.
Dear Customers,
Working hours during the holy month of Ramadan will be from (08:00) AM until (02:00) PM for all branches of our bank. Please note that the cash withdrawal and deposit counter will be closed at exactly (01:00) PM.
Based on the directives of the Central Bank of Iraq, we affirm to our customers that our bank does not discriminate between older and newer series of U.S. dollar banknotes, as long as they meet the officially approved standards.
We are committed to implementing official instructions and regulations in a manner ensures the safety of cash transactions, protects our customers’ rights, and contributes to enhancing monetary stability in the market.
Dear Customers..
The Bank has temporarily suspended the receipt and processing of loan applications submitted by employees whose salaries are domiciled with the Bank.
Our YOUTH CARD is designed to be safe, simple, and satisfactory to your everyday needs.
It helps you manage your daily spending and make POS and online across Iraq.
Restricted for ages 13–17
Reasonable weekly and monthly spending limits
Valid for three (3) years
Environmental balance means strong society.
Dear Customers…
In accordance with the directives of the Central Bank of Iraq “CBI”, We would like to inform you that all Bank branches will be available during official holidays starting from (10:00 a.m. to 01:00 p.m.), exclusively for receiving and processing external remittances and preliminary customs declarations. No other banking transactions will be conducted. This arrangement will remain in effect until January 31, 2026.
Dear Customers…
We would like to inform you that Bank’s online and mobile banking services (mobile application) will be suspended on Wednesday, December 31, 2025, starting at 12:00 p.m. services will resume on Thursday, January 1, 2026.
Please note that such procedure is being undertaken for the purpose of the annual inventory and the closing of the financial year.
Dear Customers,
Due to year-end closing and inventory procedures, all TBI branches will close early at 11:00 AM on Wednesday, December 31, 2025.
We’ll be back to serve you as usual on Monday, January 5, 2026.
Thanks for your understanding
Dear Customers…
In our commitment to improving and developing the services we provide to our customers, We would be pleased to have your participation in the Customer Satisfaction Survey form (available in both Arabic and English) to evaluate customer satisfaction with our banking services , Kindly complete the survey form through our official website :
Arabic form:
https://tbi.com.iq/%D8%A3%D9%8A%D9%83%D9%85-%D9%8A%D9%87…/
English form:
Dear customers,
Please note that due to scheduled maintenance on our banking system, TBI electronic cards will be temporarily unavailable on Saturday, December 13, 2025 From 2:00 AM to 9:00 AM.
We apologize for the inconvenience and appreciate your understanding.
Dear Customers..
We would like to inform you that the Basra Branch will be temporary temporarily accommodated at Al-Fayhaa Branch building, located in Al-Zahraa District – across from Basra Oil Hospital, until the completion of the rehabilitation works of the Basra Branch building by the end of 2026.
Dear Customers
Trade Bank of Iraq (TBI) has announced launching its new Visa Commercial Card, designed specifically for traders and companies of all local, foreign, and mixed sectors.
Customers may obtain such card by visiting any of the bank’s branches located across Iraq as per features and conditions outlined for this service that are published on the bank’s official website as follow link: www.tbi.com.iq
Early Detection Restores Hope
Sustainable Environment is the Path to Prosperous Economy
Now you can enjoy our new service of delivering TBI e-card anywhere
We are pleased to announce the activation of the electronic card delivery service in Baghdad and all other governorates, ensuring you a safe and timely delivery.
A drop of water is a life…Do not waste!
Dear Customers,
You can now conveniently deposit and withdraw cash through our ATMs located in shopping centers as well as inside our bank branches.
ATM Locations in Commercial Centers:
Iraqi Hunting Club (Baghdad – Al-Mansour – Ameerat Street)
Al-Nakhla Supermarket (Baghdad – Al-Jameela – Khairallah Street)
Al-Amiriya Mall (Baghdad – Al-Amiriya – Al-Amal Al-ShaabiStreet)
To view full list of ATM deposit locations, Please follow our official website via the link below:
https://tbi.com.iq/الإيداع-النقدي-متاحة-عبر-أجهزة-الصراف/
Dear customers,
Trade Bank of Iraq “TBI” is pleased to announce the opening of its new branch in Basra Governorate (Al-Fayha’a Branch), located in Al-Zahraa District, opposite Basra Oil Company Hospital.
We would also like to inform you that our previous branch in Al-Istiqlal Street, near the General Traffic Directorate, has been relocated to the new premises at the above-mentioned address.
This step comes as part of the bank’s strategic plan to enhance and expand its branch network to meet our customers’ needs and to provide banking services of the highest standards.
You are welcome to visit our new branch starting Sunday, August 17, 2025.
We look forward to your continued satisfaction and reaffirm our commitment to providing you with the best possible services at all times.
Urgent Warning
Unknown parties are pretending to represent Trade Bank of Iraq (TBI) and claim to be employees of the bank through fake websites and social media platforms such as (Facebook, Instagram, WhatsApp) and others.
To protect yourselves, we urge all citizens and clients to:
- Never share your bank card information (Visa or MasterCard) with any untrusted party.
- Do not click on suspicious links or respond to messages requesting your personal or banking details.
Trade Bank of Iraq reserves all rights and will take the necessary legal action (s) against any parties involved in such fraudulent activities.
Water is the Essence of Life…Save It
Dear Customers,
In line with our commitment to growing our branches network to support your banking needs more effectively, we are pleased to announce that TBI Zayouna Mall Branch has moved to its new premises in Zayouna District – Opposite the Iraqi House of Fashion and Al-Aqmar Private High School for Boys, next to BYD Company.
You may attend our branch new location as of Sunday, July 20, 2025
Your satisfaction is our priority… Seeking for best services provision
Your Banking Information is your Responsibility!
Keep your VISA or MasterCard information as secured as you can.
Dear Customers…
As we always seek your satisfaction… we call you to participate in our Customer Satisfaction Survey (available in both Arabic and English).
Your opinion plays a key role in enhancing the bank services.
Kindly complete the survey form via links below:
Arabic Survey:
https://tbi.com.iq/%D8%A3%D9%8A%D9%83%D9%85-%D9%8A%D9%87…/
English Survey:
We confirm that the National Electronic Payment Card Project, commenced by the Central Bank of Iraq “CBI”, is designated for domestic use only, and is not intended to restrict the use of international cards such as VISA or MasterCard.
https://www.facebook.com/reel/734934429077512
Caution!
Do not respond to any calls, messages, or other mean of communication requesting data of your bank electronic card.
https://www.facebook.com/reel/658631143900753
To avoid fraud, never share your bank electronic card data with any person/entity.
Protecting environment is a long-lasting investment.
Your PIN is your responsibility
Do not share your electronic card information (Visa/MasterCard).
Smoking burns health and purse…
Avoid smoking to enjoy a better life…Quit smoking now!
Warning!
Trade Bank of Iraq (TBI) warns all its customers and the public against unidentified entities impersonating the Bank and attempting to contact individuals under false pretenses under the guise of:
- Updating your electronic card information.
- Updating your bank account details.
- Activating certain services or applying for loans.
We emphasize the importance of never sharing your One-Time Password (OTP) with any party. Trade Bank of Iraq does not request such information through electronic communication channels as account updates and services are provided exclusively through our official branches.
We strongly warn against fraudulent entities may falsely claim to represent Trade Bank of Iraq using misleading names such as:
“Customer Service”, “TBI Customer Service”, “Trade Bank of Iraq Customer Service”, ” Bank – affiliated employee “, “Accounts Department”, etc.
You may contact us through our official phone numbers only:
Customer Service Phones: 07901944250 or 07704444698
Customer Complaints Hotline: 07801959597
Below are the official online platforms of Trade Bank of Iraq:
Official Website: https://tbi.com.iq
Facebook: https://www.facebook.com/tbiraq
Instagram: https://www.instagram.com/tbi_iraq
X (Twitter): https://x.com/tbiiraq
LinkedIn: https://www.linkedin.com/company/tradebankofiraq
Email: [email protected]
TBI-Warning!
Beware of fake pages, accounts, and fraudulent phone numbers impersonating Trade Bank of Iraq (TBI). These entities are not affiliated with us and are attempting to scam you.
To protect your banking information, never share:
- One-Time Passwords (OTP).
- Personal or banking details (card numbers, account numbers, PINs, CVV codes, or photos of your banking cards).
- Do not engage in any suspicious communications.
Always contact us through our official channels only:
Customer Service Phones: 07901944250 or 07704444698
Customer Complaints Hotline: 07801959597
Official Website: https://tbi.com.iq
Facebook: https://www.facebook.com/tbiraq
Instagram: https://www.instagram.com/tbi_iraq
X (Twitter): https://x.com/tbiiraq
LinkedIn: https://www.linkedin.com/company/tradebankofiraq
Email: [email protected]
KEEP your financials SECURED — contact only with our trusted and verified communication channels.